Seeking Alpha

ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...
Seeking Alpha

Pegasystems Named a Leader in Gartner® Magic Quadrant™ for the CRM Customer Engagement Center for 11th Consecutive Time

Pega's AI and automation-powered customer service solution helps service teams work smarter to create optimal experiences during every interaction CAMBRIDGE, Mass., Dec. 13, 2023 /PRNewswire/ -- ...
MarketWatch

Zendesk Named a Leader in the 2025 Gartner(R) Magic Quadrant(TM) for CRM Customer Engagement Center

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...
Retail TouchPoints

Magic Quadrant For CRM Multichannel Campaign Management

Gartner’s Magic Quadrant for CRM Multichannel Campaign Management spotlights multiple leaders in the market, including IBM-Unica, SAS, Teradata-Aprimo and Oracle. Chosen vendors feature an array of ...
Destination CRM

Gartner Announces CRM CSS Magic Quadrant

Gartner recently released its Magic Quadrant report covering CRM customer service and support (CSS) suite vendors. Siebel stands alone in the leader quadrant, while E.piphany and PeopleSoft are the ...