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Posted in: Genesys Cloud - Developer Community! Hello, This post is just for information, in case you pay close attention to the Javascript SDK version numbers on NPM site. Version 239.0.0 and version …
Wireless & Desk Phones | Genesys Cloud - Main
Jan 22, 2025 · Are there any stand-alone Genesys compatible VOIP wireless phones in particular that anyone recommends? Does anyone have an experience with the Polycom VVX D60 base station …
Desktop App v2.44.848.0 Crashing During Calls
Hi everyone,We've noticed a significant number of users in our environment experiencing crashes during calls while using the Desktop app version 2.44.848.0. The
Servicenow Integration with Genesys Cloud
May 4, 2025 · Servicenow Integration with Genesys Cloud Mahmoud Alshobaki 05-04-2025 00:13 Hi Folks, My client is requesting to enable integration between Genesys and servicenow. Client is ...
Genesys Cloud - Main
Aug 18, 2025 · HELP. This feature "Alert While On Call" is ringing agents' headset while on active call with customers. How do we turn it off? It will only let me set the v
Headset Compatibility | Genesys Cloud - Main
Dec 14, 2022 · Could you please recommend a headset that is fully compatible with Genesys Cloud and includes hardware call controls-specifically, a dedicated button for answering and ending calls?
TTY? | Genesys Cloud - Main
Jan 27, 2025 · Genesys Cloud - Main View Only Community Home Discussion 58.2K Library 1.3K Blogs 0 Events 4 Members 6.8K Back to discussions
out of queue | Genesys Cloud - Main
Nov 4, 2024 · Genesys Cloud - Main Community Home Discussion 58.2K Library 1.4K Blogs 0 Events 4 Members 6.8K Back to discussions Expand all Collapse all
Genesys Cloud - Main
The Genesys Cloud CX Community is a great place to ask questions, connect with others, and stay in the know.
Genesys Cloud - Beta HQ
Jul 21, 2025 · Genesys Cloud updated the knowledge workbench V2 user interface to improve accessibility and the customer experience. These enhancements include improved color schemes, …