What is an Incident and Service Request? | ITIL Explained Simply ‪@DeepaakS‬
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What is an Incident and Service Request? | ITIL Explained Simply ‪@DeepaakS‬
In this video, we break down the difference between an Incident and a Service Request — two of the most essential concepts in IT Service Management (ITSM) and ITIL frameworks. Whether you're new to IT support or brushing up for an ITIL certification, this quick guide gives you clear, real-world examples and practical explanations. Perfect for ...
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